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How to claim compensation for personal injury

Read about the key elements that go into making a personal injury claim.

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Call our personal injury advisors on 0800 587 0344. You can ring us seven days a week at a time that suits you to receive a free and fast claims assessment.

Fill in our callback form. Enter your contact details and let us know what happened to you. We'll give you a call to talk through your options at no cost to you.

Use the compensation calculator. This handy tool will give you an estimate of what your claim could be worth, and you may be able to continue your claim online.

The claims process

Learn about the process step by step, from how to file an injury claim to reaching a settlement.

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Time limits

The time limit for making a personal injury claim is usually three years, but there are exceptions.

No win no fee claims

No win no fee agreements allow you to claim the compensation you're entitled to without the risk of losing out financially. 

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No win no fee charges

Your no win no fee solicitor will make certain deductions if your claim is successful, including a pre-agreed success fee.   

Compensation

The money you receive for a successful claim will be based on several factors, including the severity of your injury. 

Find out more

Eligibility

If an individual or organisation was directly at fault for your injury, you could make a claim.

Use our claims calculator 

Our market leading calculator gives you an instant idea of how much injury compensation you could receive and if you could pursue your claim online.

Use our compensation calculator
Fast Claims Assessment

Fast Claims Assessment

We'll tell you immediately if we think you have a legitimate claim. If you choose to pursue it, we'll get you a resolution as quickly as possible.

Available 7 Days A Week

Available 7 Days A Week

Use our compensation calculator to see if you can make a claim entirely online or speak to one of our friendly advisors. We're available until late, 7 days a week.

Injury Specialists

Personal Injury Specialists

Our solicitors are selected from a UK-wide panel of regulated legal experts. They've got years of experience in handling claims like yours successfully.

Risk- Free No Win No Fee

Risk Free No Win No Fee

Once your solicitor takes on your case there are no upfront charges or costs. You only pay if you win, and with us you will never pay anything if you lose.

Making a claim FAQs

We aim to make the claims process as quick and hassle-free as possible. Read more about how everything works below.

What types of accidents can I claim for?

You can claim compensation for a wide range of accidents and injuries if someone else was at fault. Our dedicated claim type pages tell you everything you need to know about:

What is a no win no fee claim?

A no win no fee arrangement is a contract between you and your solicitor that allows you to claim compensation with peace of mind that you won't pay anything if your case is unsuccessful. There are no upfront costs and you'll only pay if you win. 

These agreements were first introduced to allow everyone fair access to legal representation without worrying about costs. Learn more about no win no fee claims.

Do I qualify to make a claim?

If you've been hurt within the past three years and someone else was to blame, you could claim compensation. We'll tell you immediately whether we believe you have a strong case when you get in touch. 

Our panel of solicitors only agree to take on cases they're confident of winning. They also work on a no win no fee basis, which means you can access our legal support regardless of your financial situation. There'll be no upfront costs and nothing to pay if your case is unsuccessful. 

You could also claim on someone else's behalf if they're unable to do so because of their injuries.

We offer a few different ways to start the claims process:

  • You can call us directly on 0800 587 0344 to speak to one of our advisors. Our lines are open seven days a week until late, and we can tell you immediately if you have a legitimate case. 
  • Fill out our secure online form with your name, phone number and accident type. We'll then call you back for free.
  • Get an immediate claim valuation through our compensation calculator. You may be able to claim completely online depending on the claim type.

Can I claim online?

You can start your claim online and may be able to complete the entire process that way. Our compensation calculator will tell you how much your claim could be worth and whether you can pursue it completely online through our partners at National Accident Law. 

Other personal injury companies use claim calculators to encourage you to contact them, but there's no such obligation with ClaimsPeople.

How much compensation could I receive? 

There is no easy answer to this question as no two cases are the same. Rest assured your solicitor will do everything they can to get you the compensation you deserve.

  • They'll calculate this based on details such as:
  • The types and severity of your injuries.
  • How your injuries have affected you and your loved ones.
  • Any loss of income as a direct result of your injury, including past and future earnings.

Our solicitors follow the 15th edition of the Judicial College Guidelines when calculating damages, as set out by the Ministry of Justice. Learn more about compensation. 

How does an accident claim work?

If we judge that you have a legitimate case, the claims process usually follows these steps:

  1. Your solicitor will investigate how your injury has affected you and begin collecting evidence. This could include photos and medical records. 
  2. Armed with all the necessary details, your solicitor will notify the person or organisation you're claiming against. 
  3. The opposing party will either accept the blame for your injury or contest your claim. If it's the latter, your solicitor will begin negotiating.
  4. If your claim is successful, you'll receive your compensation. Your solicitor will take payment as a pre-agreed percentage of this amount. In the unlikely event that your case loses, you'll have nothing to pay.  

Learn more about the claims process. 

Establishing blame is key in how to win a personal injury claim. Cases come down to four key elements:

  • Duty: Did the person or organisation you're claiming against owe you a legal duty of care?
  • Breach: Did they breach that duty through something they did or failed to do?
  • Causation: Did this breach directly cause your injuries?
  • Damages: How should your injury and any associated losses be compensated?

Proving blame can be complicated, but your solicitor will have the expertise required to prove your claim is legitimate. If they agree to take on your case, this is a sign it has a strong chance of winning. 

Certain pieces of evidence can help support your case, such as:

  • Photographs of your injuries and the scene of the accident.
  • Any reports of the incident, such as police or work accident reports.
  • Medical reports relating to your injuries.
  • Witness statements.

Is there a time limit for making a claim?

You'll usually have a time limit of three years from the date your accident occurred, or from the date you became aware of its effects. 

There are certain exceptions, however. Learn more about time limits when making a claim.

How long will my claim take?

We'll assess your claim immediately to let you know right away if you have a strong case. After this, the time it takes to resolve can vary based on factors including: 

  • The nature of your injury.
  • How easy it is to gather evidence.
  • Whether the other party accepts the blame.

Your solicitor will do most of the hard work for you and keep you updated as your case progresses.

Will I need to go to court?

Most claims are settled out of court, so it's unlikely. But if the other party disputes your claim and a negotiation can't be reached, the matter will have to be decided by a judge.  

Your lawyer will be there to support and update you if your case does go that far. 

Calculate your compensation

Our compensation calculator will give you an immediate idea of how much compensation you could receive  and if you can pursue your claim online.

Use our compensation calculator

Contact us about your claim today

Get in touch with ClaimsPeople about making a claim. We'll tell you immediately whether you have a case and provide end-to-end support if we agree to take it on. And remember - you won't pay anything in the unlikely event your claim is unsuccessful.


Speak to us now on 0800 376 0181 or request a call back

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