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Working with vulnerable people may result in accidents and injuries at work. Care home residents can often be aggressive and unpredictable due to severe health conditions, and assaults can occur while the care worker is in close contact.

Violent and aggressive incidents are the third largest cause of injuries in the health and social care sector. Whether that be verbal abuse or physical assault, many care workers assume that these acts are simply part of the job. However, it's important to report these incidents and make a claim if you've suffered a carer accident at work that wasn't your fault.

All employers have a legal duty to ensure workers feel safe in the workplace, following health and safety regulations such as the Health and Safety at Work Act 1974. If your employer has failed to do so and you've suffered an injury as a result, you could be entitled to compensation.

If you're unsure on whether you have the grounds to make a claim or report an accident, feel free to contact us and we can advise you on whether we feel one of our specialist solicitors could help you make a personal injury claim.

No Win No Fee Care Worker Injury Claims

When you make a no win no fee claim with us your personal injury lawyer will take out insurance on your behalf that will cover all your claim costs and expenses, so long as you comply with their terms and conditions, you won't have to pay any costs upfront, and there are no hidden surprises.

About Us

We work with a UK-wide panel of solicitors who have experience dealing with care worker injury claims.

Your care worker accident claim calculator

Use our calculator to find out how much compensation you could receive if your care worker accident claim is successful, and whether you can pursue your case online.

Carer accidents at work could be a result of repeated practices over time or a one-off incident that you wouldn't expect. We've listed some examples of accidents you could claim for if the incident wasn't your fault:


Care worker injury claim FAQs

If you've suffered a carer accident at work that wasn't your fault, you may be able to make a care worker injury claim. You can contact us to have a no-obligation chat to see whether or not your claim is worth pursuing.

You should collect as much evidence as you can to help support your claim, should you wish to make one. This might include:

  • Medical records
  • Witness statements
  • Photographs of any injuries and the scene of the accident
  • CCTV footage

In the majority of cases, you will have three years from the date of your accident to file your claim. That's why it's so important to contact us as soon as possible, especially if you believe you might be approaching the three-year time limit.


The majority of assaults on care home workers occur when the worker is providing assistance to the resident, such as bathing or dressing, delivering medication or helping them in and out of bed.

Your employer must assess this potential risk for employees, as they have a duty of care to ensure the care home is free from any dangers that are likely to cause harm. Measures can often be put in place to do this, including:

  • Appropriate training: All care workers should be aware of how to manage aggressive residents and be able to spot the warning signs of potential violence. They should also know how to defuse a tense situation and how to look after other care workers who have suffered an assault.
  • Risk assessment: Thorough safety procedures should be put in place to prevent the likelihood of physical assaults occurring.
  • No-assault policy: All residents and their families should be made aware that the care home operates a no-assault policy. Failure to adhere to the policy will result in serious consequences outlined by the care home facility.

You should first seek immediate medical attention before you consider making a claim. The assault should be reported to a manager or supervisor, who can decide if the police should be involved. They should also inform the Health and Safety Executive (HSE) who will be able to carry out a full investigation into the incident. All of this should be able to support your care worker accident claim, too.


You have three options if you're looking to see if you can make a claim with us:

  1. Use our care worker injury claim calculator to see how much compensation you could receive. Once calculated, leave your details with us and we'll give you a call back.
  2. Call us on 0800 587 0344. Our lines are open between 8am-9pm Monday to Friday, 9am-6pm on Saturdays and 9:30am-5pm on Sundays.
  3. Request a call back and let us know a time that works for you.

If we believe you have the grounds to make your care worker injury claim, the process will involve the following steps:

  1. You'll be assigned a care worker injury lawyer who will listen to your experience and may ask for supporting evidence, such as witness contact details, medical records and photographs of the injury/scene of the accident.
  2. Your solicitor will contact the other party, informing them of your intention to make a claim.
  3. The defendant will either admit or deny responsibility. If they do decide to refuse acceptance of liability, your care worker injury solicitor will start negotiations on your behalf.
  4. After receiving a liability response, you will have to attend medical assessments which will be arranged with you via your solicitor firm. This will help them accurately value your claim and provide additional evidence to submit to the otherside
  5. If your claim is successful, you'll receive your settlement figure, from which your solicitor will have deducted a pre-agreed fee. When you make a no win no fee claim with us your personal injury lawyer will take out insurance on your behalf that will cover all your claim costs and expenses including medical report fees, court fees and any barrister fees; so long as you comply with their terms and conditions, you won't have to pay any costs upfront, and there are no hidden surprises.

We offer a fast assessment process so we can give an answer instantly as to whether you have a suitable care worker injury claim to be sent to one of our panel firms. We understand that you'll want to stay informed, which is why you will be kept involved, at every step of the way.

How long the claims process takes is dependent on several external factors, from the amount of evidence gathered to how quickly the responsible party accepts liability.


Your compensation is calculated in two parts:

  • General damages take into account the pain and suffering caused by the accident
  • Special damages refer to financial losses such as medical expenses or not being able to work as a result of the accident

The settlement amount is assessed using the most recent edition of the Judicial College Guidelines. This helps to inform any general damages.


The solicitors on our panel take the majority of their cases on a no win no fee basis. Under this plan, a pre-agreed fee will be discussed between you and your care worker injury solicitor, which will be deducted from your overall compensation amount if your case is successful. However, if you lose your case, you won't have to worry about paying a penny.

When you make a no win no fee claim with us your personal injury lawyer will take out insurance on your behalf. So long as you comply with their terms and conditions, you won't have to pay any costs upfront, and there are no hidden surprises.


Why trust ClaimsPeople with your care worker injury claim?

Available 7 Days A Week

Speak with our friendly helpline advisors seven days a week, including Bank Holidays.

Risk-Free No Win No Fee

Most of our cases are taken on a no win no fee basis, so you won't have to pay anything if your claim is unsuccessful, as long as you have the appropriate insurance and have complied with your solicitors terms and conditions.

Care Worker Injury Claim Experts

We work with a panel of UK-wide, fully regulated solicitors who have decades of experience dealing with claims like yours.

Fast Claim Assessment

We'll let you know instantly whether we think you have the grounds to make a care worker accident claim.

Use our care worker injury compensation calculator

Find out how much you could be entitled to by using our care worker injury compensation calculator.

Speak to a care worker injury solicitor today

If you've been involved in a carer accident at work that wasn't your fault, you could be entitled to compensation.

We'll assess your situation during a free, no-obligation consultation, where we'll let you know whether you have a reasonable case to make a claim. If you do decide to pursue it, our panel of expert solicitors will guide you through the process. Contact us today or use our callback form to get started.